Refund policy

1. Returns Eligibility

You may request a return if:

  • The item is unused and in its original packaging

  • The return request is made within 7 days of delivery

  • The item is not customized or personalized

Custom or personalized items are non-returnable unless faulty.

2. Faulty or Damaged Items

If your item arrives damaged or defective:

  • Please contact us within 48 hours of delivery

  • Include photos and your order number

  • We’ll arrange a replacement or refund as quickly as possible

3. Refunds

  • Approved refunds will be processed to the original payment method

  • Shipping fees are non-refundable unless the return is due to our error

  • Refund processing times may vary depending on your payment provider

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty

  • We recommend using a tracked service, as we cannot be responsible for lost returns

5. How to Request a Return

Please email us at info@littlechus.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)