FAQ

1. Where is Littlechus based?

Littlechus is based in the United Arab Emirates. We design and sell our wooden toys online and ship directly to customers across the UAE (and other regions where available).

2. What age are your toys suitable for?

Each product includes a recommended age range on its product page. Our toys are designed with safety in mind, but adult supervision is always recommended, especially for younger children.

3. Are your wooden toys safe for children?

Yes 🤍 Safety is very important to us. Our toys are:

  • Made from natural wood

  • Finished with child-safe, non-toxic paints and oils

  • Designed to be sturdy and durable

Please always use toys as intended and follow any care or age guidelines provided.

4. Why do the toys look slightly different from the photos?

Wood is a natural material, so variations in grain, color, and texture are completely normal and make each toy unique. These small differences are part of what makes wooden toys so special.

5. Do you offer customization or personalized toys?

If customization or personalization is available, it will be clearly mentioned on the product page.
Please note that personalized items are usually non-returnable, unless they arrive damaged or faulty.

6. How long does delivery take in the UAE?

Delivery times vary depending on your location, but most orders within the UAE arrive within 1-2 days after dispatch. Estimated delivery times are shown at checkout.

7. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any free shipping offers will be clearly stated on our website.

8. Do you ship outside the UAE?

At the moment, we primarily ship within the UAE. If international shipping becomes available, it will be clearly announced on our website.

9. What is your return policy?

We want you to love your Littlechus purchase.
Eligible items may be returned within 7 days of delivery, provided they are unused and in original packaging.

Please visit our Returns & Refunds Policy for full details.

10. What should I do if my item arrives damaged?

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the issue

We’ll arrange a replacement or refund as quickly as possible.

11. How do I care for wooden toys?

To keep your toys looking their best:

  • Wipe clean with a soft, damp cloth

  • Avoid soaking in water

  • Do not use harsh chemicals or disinfectants

  • Store in a dry place away from direct sunlight

12. Are your toys eco-friendly?

We aim to be as mindful as possible 🌱
Our wooden toys are made using natural materials and designed to last, encouraging sustainable and long-lasting play.

13. Do you offer gift wrapping?

If gift wrapping is available, it will be shown as an option at checkout. We love helping you send something special 💝

14. How can I contact Littlechus?

We’re always happy to help. You can reach us at:

📧 Email: info@littlechus.com
📍 Location: United Arab Emirates

15. Will you restock sold-out items?

Some items may be restocked, while others may be limited runs. If a product is sold out, feel free to contact us or sign up for restock notifications if available.