Shipping & Returns

Shipping Policy

Last updated: 24/12/2025

Thank you for shopping with Littlechus 🌿
Here’s what to expect when it comes to shipping your order.

1. Order Processing

  • Orders are typically processed within 1-2 days

  • You’ll receive a confirmation email once your order has been shipped

  • Orders placed on weekends or public holidays will be processed on the next business day

2. Delivery

  • We currently ship within the United Arab Emirates (and other regions if stated at checkout)

    • Delivery for sales under 150ead -`15aed (2-3 days)

       

    • Free delivery on orders 150aed+ (2-3 days)

       

    • Next day deliveries - 30aed must be confirmed before 12:00

  • Delivery times are estimates and may vary depending on location and courier services

  • Delays caused by couriers or external factors are beyond our control

3. Shipping Fees

  • Shipping costs are calculated at checkout

  • Any free shipping promotions will be clearly displayed on our website

4. Incorrect Addresses

Please ensure your delivery details are correct at checkout. Littlechus is not responsible for delays or losses caused by incorrect or incomplete addresses.

5. Lost or Delayed Orders

If your order appears delayed or lost, please contact us and we’ll do our best to assist.

Returns & Refunds Policy

Last updated: 24/12/2025

We want you to love your Littlechus purchase 🤍
If something isn’t quite right, please review the information below.

1. Returns Eligibility

You may request a return if:

  • The item is unused and in its original packaging

  • The return request is made within 7 days of delivery

  • The item is not customized or personalized

Custom or personalized items are non-returnable unless faulty.

2. Faulty or Damaged Items

If your item arrives damaged or defective:

  • Please contact us within 48 hours of delivery

  • Include photos and your order number

  • We’ll arrange a replacement or refund as quickly as possible

3. Refunds

  • Approved refunds will be processed to the original payment method

  • Shipping fees are non-refundable unless the return is due to our error

  • Refund processing times may vary depending on your payment provider

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty

  • We recommend using a tracked service, as we cannot be responsible for lost returns

5. How to Request a Return

Please email us at info@littlechus.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)